FAQ's

If you have any questions then take a look below. If the answer to your question isn’t in this list then please just Contact me and I will be happy to help.

 

1. How much is delivery?

Delivery charges include packaging and all items will come wrapped in tissue. A gift box can be added if you wish.

At the moment delivery is to the UK only - Items can be posted abroad on request, please get in touch to discuss postage options

1. Local collection - £0.00 (Collect the items from the shop - 18a Grosvenor St, Mold, Flintshire inside Simmi)
2. Standard Single Item - £1.25 (Standard postage for 1 single item)
3. Signed For Single Item - £2.20 (Signed for postage for 1 single item)
4. Standard Multiple Items - £2.95 (Standard postage for more than 1 item)
5. Recorded Delivery Multiple Items - £4.50 (Signed for postage for more than 1 item)

2. Will my order be exactly as the photograph on the site??

Everything is made to order unless stated otherwise, we hand pick the beads for every item. With this in mind the item may differ slightly from the photograph but we do our best to match the photo.

3. How long until I get my order?

Everything is made to order unless states otherwise, we try to dispatch orders within 14 days although at busy times we can take up to 30 days, please get in touch if your order is urgent. Items which state they are already made can be dispatched immedately. 

4. Do you make bespoke items?

Yes, It’s very special getting the opportunity to make something bespoke so please get in touch.

5. I need to return something, what can I do?

If for any reason you need to return anything please contact me within 7 days to arrange this. We accept returns on most items. Full details can be found here in our terms.
6. I really like one of the items but need it in another colour?

Please get in touch to discuss your colour requirements, we are always happy to help.

 
 

7. I really like one of the items on the site but can’t see matching items.

Please get in touch and we can make matching items for you.

 

8. Where can I find your terms, privacy and cookies information?


Our full terms can be found here